Recognising sick patient non clinical staff training

Whilst many patients who access healthcare providers deem themselves to be unwell, there are certain patients who may deteriorate quite quickly. They demonstrate certain signs and symptoms which are recognisable to those trained, and appropriate early intervention can improve patient outcomes.  This interactive session will cover  

- the acutely ill patient on the phone

- signs and symptoms of an acutely ill adult

- signs and symptoms of an acutely ill child

- Recognising the acutely ill psychiatric patient 

- the ‘serious’ medical conditions and how they present 

- what role the non-clinical team have to play in these scenarios

Training Dates:

Venue: St Andrews Health Center, 2 Hannaford walk, E3 3FF

Prescribing Champions Training (Introductory Course)

Those trained will be able to:

  • Use EMIS to manage repeat prescribing, recognise underuse and overuse of medicines, be able to communicate effectively with patients and Clinicians to query these issues.

  • Understand the role of the community pharmacist, including the core offer contracted by the NHS, thus be able to effectively signpost appropriate patients to this

  •  Manage queries regarding dosette      boxes

  •  Understand sensitivities around control drugs

  •  Identify that some medication require patient monitoring (e.g. blood tests) before dispensing. Examples used will include Warfarin, Methotrexate and Thyroxine.

  •  Assist patients with electronic prescribing issues

  •  Communicate effectively with patients regarding their medicines, including queries about drugs that cannot be dispensed for any reason.

  • Those trained will also be able to facilitate others to develop and achieve the objectives above.

Training Dates:

Venue: St Andrews Health Center, 2 Hannaford walk, E3 3FF

Prescribing Champions Training (Advanced Course)

Those trained will be able to:

  • Advanced emis functions learning

  • utilisation of WebGP/e-consultation for prescription requests e.g. repeat contraception, travel related medications

  • learning around top 10 commonly requested medications and issues relevant to these including need for monitoring

  • A better understanding of the needs of patients with chronic diseases such as diabetes, asthma, hypertension etc, which impact prescription requests

  • non-medical prescribing e.g. health trainers or weight loss programmes prescribing

Training Dates:

Venue: St Andrews Health Center, 2 Hannaford walk, E3 3FF

Giving out blood results Training for Non-Clinical Staff

Those trained will be able to:

  • Learn how to give out normal blood results to patients safely. And if you do this already, learn more about the results you are giving out and what they are for.

  •  This session aims to improve practice workload and patient experience whilst reducing clinical appointments usage for patients requesting their results, where the clinicians have already marked them as being normal. It covers:

  • how to give online access

  • use Accurx

  • how to deliver results appropriately with safety netting how to audit impact and safety Understand more about certain results such as those for diabetes, cholesterol and iron

Training Dates:

Venue: St Andrews Health Center, 2 Hannaford walk, E3 3FF