THE ROLE OF SIGNPOSTING IN GENERAL PRACTICE
What is active signposting in general practice?
Why is it important to patients and clinicians?
What is the role of receptionists and its importance?
The types of enquiries that can be signposted
OUR PATIENTS AND THEIR NEEDS
Who are our stakeholders and what are their needs and expectations?
How do we get buy in and tackle resistance?
How can we communicate the change
THE RECEPTIONIST AS CARE NAVIGATOR
Freeing up GP appointments
Booking patients with the right practice clinician first time
What are patient’s rights and responsibilities?
Practice website and information leaflets
MAKING SIGNPOSTING WORK FOR PATIENTS AND THE PRACTICE
Who can we signpost patients to outside the practice?
Determining the service access criteria
Which services do we need to prioritise?
What Mental Health support exists and how do we access it?
What Community Support services for carers and older people exist?
What support charities exist?
Participants commit themselves to a plan of action that they will take upon returning to work.