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Non- Clinical PLT: Sign Posting in General Practice

THE ROLE OF SIGNPOSTING IN GENERAL PRACTICE

What is active signposting in general practice?

  • Why is it important to patients and clinicians?

  • What is the role of receptionists and its importance?

  • The types of enquiries that can be signposted

OUR PATIENTS AND THEIR NEEDS

  • Who are our stakeholders and what are their needs and expectations?

  • How do we get buy in and tackle resistance?

  • How can we communicate the change

THE RECEPTIONIST AS CARE NAVIGATOR

  • Freeing up GP appointments

  • Booking patients with the right practice clinician first time

  • What are patient’s rights and responsibilities?

  • Practice website and information leaflets

MAKING SIGNPOSTING WORK FOR PATIENTS AND THE PRACTICE

  • Who can we signpost patients to outside the practice?

  • Determining the service access criteria

  • Which services do we need to prioritise?

  • What Mental Health support exists and how do we access it?

  • What Community Support services for carers and older people exist?

  • What support charities exist?

ACTION PLANNING

  • Participants commit themselves to a plan of action that they will take upon returning to work. 

Later Event: February 8
HCA: NHS Health Checks